Changing where you put your router won't magically speed up your internet, but it can definitely make it more dependable and steady—super crucial for binge-watching, video calls, or your latest gaming adventure.

Here are six easy-breezy steps to amp up your Wi-Fi signal:

Centre Stage:

Stick your router in the middle of your place for maximum coverage. Think of it like throwing a Wi-Fi party, and the closer to the centre, the better. If it's by a window, though, you might be sharing your internet vibes with the great outdoors—literally tossing your signal out the window!

Kitchen No-Go:

Keep your router out of the kitchen, unless you're into sticky surprises. Plus, radio signals and kitchen gadgets don't mix. Microwaves, especially, are like Wi-Fi bullies—they share the same channel and can mess with your wireless groove.

Wall-Free Zone:

Walls are like Wi-Fi blockers. Avoid thick walls if you want your internet to move freely around your place. Set up shop in open areas, like your living room or main office, where there's a lot of action. Open doorways are your Wi-Fi's best friend.

Up, Not Down:

Don't let your router hug the floor. It sends signals both up and down, so if you drop it low, some of that signal might just slip through the cracks in the floorboards.

Mirror, Mirror, Not on the Wall:

Believe it or not, mirrors mess with Wi-Fi. Water in fish tanks do too—talk about high-maintenance! They absorb the signal, making it travel less far. And if your router sees itself in a mirror, it might get confused and start acting up. Avoid shiny surfaces, or your Wi-Fi might not recognize itself!

Electronics Timeout:

Keep an eye on your electronic buddies—they can be Wi-Fi party crashers. Cordless phones, baby monitors, and other gadgets that talk in radio signals can crowd the channel, competing with your broadband. It's like too many voices in a conversation—things get messy.

So, there you have it! Some chill tips to make sure your router is in the right groove for top-notch Wi-Fi vibes. Happy streaming and gaming!

We recommend using a service such as nperf.com which will provide you with figures on Download (speed you get a file from the internet), Upload (speed you send a file to the internet) and Latency (Data Delay within the connection).

Remember a speed test will show the speed between your device and NPERF not the actual speed of your connection. If you are far from your router and using WiFi, you can expect some of your speed values to be lower than if you were using an ethernet cable directly into your router.

Both your wireless network name (SSID) and factory default password can be found on the back of your router.

To factory restore your router, you will need something pointed such as a paper clip, pen or safety pin. Use this object to press the reset pinhole (located at the back of your router) for 20 seconds.

Once the router has started to restore, the lights on the front will all light up and then go off before it will commence its normal boot up procedure.

Note, if you have applied any personal settings to your router, these will have also been restored to default and will require updating.

Make sure your cables are plugged in to the right place

Verify that all cables are securely plugged in. Ensure the Ethernet cable is connected to the WAN port on your router and the other end is plugged into the Openreach ONT PORT1/LAN1. Confirm that the power cable is connected to your router and the power supply.

If issues persist, follow these steps:

1. Power off your computer and devices, then power them back on.

2. Power off your router, then power it back on.

3. Power off the Openreach ONT (Optical Network Terminal), then power it back on.

Check the lights on the ONT:

• The PON light should be green.

• The LOS light should be off.

Ideally, these steps resolve the problem you were facing. If the issue persists, there might be a problem with your broadband service. Please contact us to report the issue.

Full Fibre installations come with an Openreach ONT (Optical Network Terminal), a white box installed within your property that facilitates a direct fibre connection to your home. It is essential to always have your hub connected to the Openreach ONT. While there are various types of Openreach ONTs, they function identically, although the type and number of lights may differ.

When the lights on the Openreach ONT change colour or flash, it means something’s happening.

The tables below explain what the Openreach ONT lights mean and what to do next.

POWER light

PON and LOS

PORT1 - PORT4

Optical

For the best WiFi connection, consider these tips:

1. Place your hub in an open area, not on the floor.

2. Optimal placement is central in your home or office.

3. Keep it away from thick walls, metal objects, or electrical appliances.

Feel free to do as many as you can, and if you can't do them all, don't worry!

Here are a few more tricks to enhance your WiFi signal:

• Your WiFi speed is shared among all connected devices like smartphones, tablets, laptops, and game consoles. Lots of devices can slow things down.

• Your WiFi speed is shared among all connected devices like smartphones, tablets, laptops, and game consoles. Lots of devices can slow things down.

• Older devices may also affect speed.

A couple of things might help:

• Avoid connecting too many devices to your hub to prevent slowing down your broadband.

• For a more reliable connection on your TV, console, or PC, use an Ethernet cable.

• Test your WiFi with multiple devices to identify if the issue is with your device rather than your broadband service.

Speed tests: Keep in mind that any speed tests are limited by your device's speed. For the most accurate results, connect directly to your router with an Ethernet cable.

Download and Upload Speeds across your devices, often referred to as bandwidth, refers to the maximum amount of data that can be transmitted over a network or Internet connection. It essentially indicates how quickly a device can send or receive data on the network.

Why is this important? Your connection's total capacity is shared among all active devices engaged in uploading or downloading data. The more devices utilizing your connection, the smaller the portion of bandwidth available to each.

The impact of this division becomes more noticeable with slower connections. To illustrate, envision a motorway: even if you have a speedy car, your speed is limited by the traffic on the busy road.

Certain devices tend to consume a significant amount of bandwidth, such as:

• Streaming devices like Chromecast, Fire TV, and Roku

• Gaming consoles

• Mobile network signal boosters (signal boxes)

• Smart speakers like Google Home, Amazon Echo, and Apple HomePod

• Home automation systems, including smart lights

To raise an issue to Fibrely, contact a member of our team or you can submit a Fault Ticket via your My Account.

- We will then run automated testing.

- If you require an engineer, you will be notified by text message.

- If you do not require an engineer, our team will call you back and save you waiting around whilst we do our investigations.

- Service Available 8am – 7pm (Mon – Sun)